Performance Appraisal for Teams
Team-Related Measures Matrix
INDIVIDUAL LEVEL: An employee’s contribution to the team. By Considering:
• Behaviors/Process Measures: Whether or how well the employee cooperates with team members, communicates ideas during meetings, participates in the team’s decision-making processes.
• Results Measures: The quality of the written report, the turnaround time for the individual’s product, and the accuracy of the advice supplied to the team, the status of the employee’s case backlog.
TEAM LEVEL: The team’s performance. By Considering:
• Behaviors/Process Measures: Whether or how well the team; runs effective meetings, communicates well as a group; allows all opinions to be heard, comes to consensus on decisions.
• Results Measures: The customer satisfaction rate with the team’s product, the percent decline of the case backlog, the cycle time for the team’s entire work process.
